Please see that no one else faces this...
Don't know what's going wrong with PHILIPS - I used to love this brand at one time - my LCD 32" - Walkman - Music System and my latest 5.1 DivX Home Theater System all are PHILIPS...
But this time - when I opened the HTS4750 I was going to have a shock!
The woofer malfunctioned from the start, and guess what the Philips Customer (Non) Care has done - hasn't bother to do anything - even after repeated complains - finally the solution after a couple of weeks is - go to the place I've purchased it from (which turns out to be 20Km from my place) and exchange the woofer...
Guess this is what is called shitty service...
I've noticed numerous complains about PHILIPS CUSTOMER SERVICE in this blog and others, I just hope the PHILIPS name is not tarnished any further - this is no way to treat a loyal customer or any customer for that matter...
Dear Sir,
If this has reached the audience I intent to reach - please respond and let me know if this is what I'll have to face if I buy PHILIPS in the future? I'm seriously having doubts if I should have chosen SONY which was about the same price and looks - I went for PHILIPS since I just loved the brand! And this is how I was repayed by the all go - no quits PHILIPS?
I'll hope I'm contacted regarding this...
Regards,
Saugata Sengupta,
9845003794
Jeet_magic@hotmail.com
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